Privacy policy

This Privacy Policy explains how Essencraft collects, uses and shares personal information when you visit or make a purchase from essencraft.com, contact us, create an account, or interact with our marketing.

Information we collect

Depending on how you use the site, we may collect contact, billing, delivery, order and account information; messages you send us; device, browser, IP address and approximate location data; pages, products and links viewed; cookie and consent choices; and marketing engagement. Payment information is processed by our payment providers and is not intended to be stored directly by Essencraft.

How we use information

We use information to provide and fulfil orders, operate customer accounts and subscriptions, provide support, prevent fraud, secure and improve the site, measure performance, comply with law and—where permitted or consented—send marketing. You can unsubscribe using the link in a marketing email or the instructions in a marketing text.

How information is shared

We share information only as reasonably necessary with service providers that help operate the store, including Shopify, payment, fulfilment, shipping, subscription, customer-support, analytics and marketing providers; with professional advisers; in connection with a business transaction; or when required to comply with law or protect rights and safety. Their own terms and privacy practices may also apply.

Cookies and analytics

The site uses necessary cookies and, subject to applicable consent choices, analytics and marketing technologies. Use the site’s cookie controls or your browser settings to manage available choices. Blocking necessary cookies can prevent parts of checkout or account functionality from working.

Retention and security

We retain information only for as long as reasonably necessary for the purposes above, including legal, accounting, fraud-prevention and dispute requirements. We use reasonable safeguards, but no internet transmission or storage system can be guaranteed completely secure.

Your choices and rights

Depending on where you live, you may have rights to access, correct, delete, restrict or receive certain personal information, object to or opt out of certain uses, or withdraw consent. We may need to verify a request and may retain information where law permits or requires it.

Children and international processing

The site is not directed to children, and we do not knowingly seek personal information from children. Our providers may process information in countries other than your own, subject to the safeguards required by applicable law.

Contact and changes

We may update this policy to reflect operational, legal or regulatory changes. For privacy questions or requests, email support@essencraft.com.