Refund policy
Refund, Replacement and No-Return Policy
Last updated: August 1, 2026
This policy applies to purchases made directly through Essencraft.com. Purchases made through Amazon or another retailer must be handled through the place of purchase and are subject to that retailer’s policies.
1. Our no-return policy
Essencraft products are ingestible dietary supplements. For safety and quality-control reasons, we do not accept routine physical returns after delivery and do not place returned products back into inventory.
This applies to both opened and unopened products, except where applicable law requires otherwise.
Please do not mail a product back to us unless our support team has specifically instructed you to do so in writing. Sending a product back without authorization does not guarantee a refund, replacement or store credit.
2. Change-of-mind refunds
We do not provide refunds, returns or exchanges where:
You changed your mind after the order was processed or delivered.
You selected the wrong product, quantity, shipping address or delivery frequency.
You do not like the product’s normal taste, smell, appearance or consistency.
You did not experience the results you hoped for.
You found the product elsewhere at a different price.
A different promotion or discount became available after your purchase.
A subscription order was processed before the subscription was cancelled.
Individual experiences with dietary supplements vary. Purchasing a product does not guarantee a particular result.
3. Problems with an order
Please contact us if:
Your order arrives damaged, leaking, open or visibly tampered with.
You receive the wrong product.
An item is missing from your shipment.
You believe the product has a genuine manufacturing or quality defect.
Your shipment appears to have been lost in transit.
For damaged, incorrect or missing items, contact us within 7 calendar days of delivery.
For packages that have not arrived or are marked as delivered but cannot be located, contact us within 15 calendar days of the carrier’s stated delivery date.
Suspected product-quality or safety concerns should be reported as soon as they are discovered.
4. Information we may require
To review your claim, we may ask you to provide:
Your Essencraft order number.
The email address used to place the order.
A description of the problem.
Clear photographs or video of the product and shipping packaging.
A photograph of the lot or batch number and best-by date.
Any other information reasonably required to investigate the issue.
Please retain the product, container and shipping packaging until we confirm that the claim has been resolved. Do not dispose of the affected product unless instructed to do so.
Failure to provide reasonably requested evidence may prevent us from verifying the claim.
5. Replacements and refunds
Once we have reviewed and verified an eligible claim, Essencraft may provide an appropriate resolution, which may include:
Replacing the affected product at no additional charge; or
Refunding the amount actually paid for the affected product.
We do not provide both a replacement and a refund for the same affected item.
In most cases, we will not require the product to be physically returned. In limited circumstances, we may request a return for quality-control or investigation purposes. If we request a return, we will provide the applicable return instructions and, where appropriate, a prepaid shipping label.
Any returned supplement is handled as returned ingestible merchandise and is not placed back into saleable inventory.
Original shipping charges are generally non-refundable unless the refund results from an error by Essencraft, a verified carrier loss, or another circumstance in which reimbursement is required by law.
6. Refund processing
Approved refunds will be submitted to the original payment method within 5 business days after approval.
Your bank, card issuer or payment provider controls how long it takes for the refund to appear in your account. We cannot redirect an approved refund to a different card, bank account or payment method.
Discounts, promotional codes and rewards have no cash value. Any refund will be limited to the amount actually paid for the affected item.
7. Order cancellations
We begin processing orders promptly. Contact us immediately if you need to request a change or cancellation.
We will attempt to accommodate the request, but we cannot guarantee that an order can be changed or cancelled once it has entered processing or fulfilment.
Once an order has been shipped, it cannot be cancelled and remains subject to this policy.
8. Subscription orders
Cancelling a subscription prevents eligible future subscription orders from being processed. It does not retroactively cancel an order that has already been processed, charged or shipped.
Subscription orders that have already been processed are subject to the same no-return policy and limited exceptions described above.
Customers are responsible for managing their subscription before the applicable renewal date through the customer portal or by contacting support.
9. Unauthorized or abusive claims
Essencraft may deny a claim where there is evidence of fraud, deliberate damage, product tampering, repeated or conflicting claims, misuse of the product, or material information being withheld.
This provision does not affect any consumer right that cannot lawfully be excluded.
10. Contact us
For assistance, contact:
Please include your order number in the subject line or message.
11. Statutory rights
Nothing in this policy excludes, limits or replaces any consumer rights or remedies that cannot be excluded under applicable law.