30-Day Money-Back Guarantee, Refund and Replacement Policy

Last updated: August 16, 2026

This policy applies to purchases made directly through Essencraft.com. Purchases made through Amazon or another retailer must be handled through the place of purchase and are subject to that retailer’s policies.

1. Our 30-day money-back guarantee

We want you to feel confident trying Essencraft. If you are not satisfied with a product purchased directly from Essencraft.com, contact us within 30 calendar days of delivery and we will refund the amount you paid for that product.

The guarantee applies to one-time purchases and subscription orders delivered through Essencraft.com. Products may be opened and tried. Individual experiences with dietary supplements vary, so we do not promise a particular result; the guarantee gives you 30 days to decide whether the product is right for you.

To request a refund under the guarantee, email support@essencraft.com with your order number and a brief explanation. Please do not mail the product back unless our support team asks you to do so in writing.

2. No routine physical returns

Essencraft products are ingestible dietary supplements. For safety and quality-control reasons, we do not place returned products back into inventory and generally do not require a physical return to process an eligible guarantee, refund or replacement.

In limited circumstances, we may request a return for quality-control or investigation purposes. If we request one, we will provide the applicable instructions and, where appropriate, a prepaid shipping label.

3. Problems with an order

Please contact us if your order arrives damaged, leaking, open or visibly tampered with; you receive the wrong product; an item is missing; you believe the product has a genuine manufacturing or quality defect; or your shipment appears to have been lost in transit.

For damaged, incorrect or missing items, contact us within 7 calendar days of delivery. For packages that have not arrived or are marked as delivered but cannot be located, contact us within 15 calendar days of the carrier’s stated delivery date. Suspected product-quality or safety concerns should be reported as soon as they are discovered.

4. Information we may require

To review a claim, we may ask for your Essencraft order number, the email address used to place the order, a description of the issue and, where relevant, photographs or video of the product, packaging, lot number or best-by date.

Please retain the product, container and shipping packaging until we confirm that the claim has been resolved. Do not dispose of an affected product unless instructed to do so.

5. Refunds and replacements

For an eligible 30-day guarantee claim, we will refund the amount actually paid for the product. For a damaged, incorrect, missing or defective item, the appropriate resolution may be a replacement or a refund. We do not provide both a replacement and a refund for the same affected item.

Original shipping charges are generally non-refundable unless the refund results from an error by Essencraft, a verified carrier loss or another circumstance in which reimbursement is required by law.

6. Refund processing

Approved refunds will be submitted to the original payment method within 5 business days after approval. Your bank, card issuer or payment provider controls how long it takes for the refund to appear.

Discounts, promotional codes and rewards have no cash value. A refund is limited to the amount actually paid for the affected product.

7. Order cancellations

We begin processing orders promptly. Contact us immediately if you need to request a change or cancellation. We will try to accommodate the request, but we cannot guarantee that an order can be changed or cancelled once it has entered processing or fulfilment.

Once an order has shipped, it cannot be cancelled. The delivered product remains covered by the 30-day money-back guarantee described above.

8. Subscription orders

Cancelling a subscription prevents eligible future subscription orders from being processed. It does not retroactively cancel an order that has already been processed, charged or shipped.

A delivered subscription order remains eligible for the 30-day money-back guarantee. Customers are responsible for managing future subscription orders before the applicable renewal date through the customer portal or by contacting support.

9. Unauthorized or abusive claims

Essencraft may deny a claim where there is evidence of fraud, deliberate damage, product tampering, repeated or conflicting claims, misuse of the product, or material information being withheld.

This provision does not affect any consumer right that cannot lawfully be excluded.

10. Contact us

For assistance, email support@essencraft.com and include your order number in the subject line or message.

11. Statutory rights

Nothing in this policy excludes, limits or replaces any consumer rights or remedies that cannot be excluded under applicable law.