Shipping policy

This Shipping Policy ("Policy") outlines the detailed process for order fulfillment, shipping methods, estimated delivery times, costs, and procedures for handling damaged or lost packages for orders placed on the Essencraft website located at https://www.essencraft.com (the "Site").

  1. Order Processing

We understand you want your Essencraft products as soon as possible. Here's a breakdown of our order processing timeline:

  • Order Confirmation: You will receive a confirmation email with a summary of your order details and estimated shipping timeframe shortly after placing your order. This email acts as your confirmation that we have received your order.
  • Order Processing Time: We strive to process and fulfil orders within 1-5 business days of receipt. This may vary depending on product availability, order volume, and any necessary verification steps. We will notify you via email if there are any unexpected delays in processing your order.
  1. Shipping Methods and Costs

Essencraft offers a variety of shipping options to suit your needs and budget. The availability of specific methods and their estimated delivery times may vary depending on your location, the size and weight of your order, and current carrier capacity. Shipping costs are calculated based on your chosen method and will be clearly displayed at checkout before you confirm your order.

Here's a breakdown of some commonly offered shipping methods:

  • Standard Shipping: This is the most economical option, with an estimated delivery time of 4-5 business days for orders within USA. 
  • Expedited Shipping: For faster delivery, we offer expedited shipping options with an estimated delivery timeframe of 2 business days within USA. Expedited shipping incurs an additional cost, which will be reflected at checkout. 
  1. Tracking Your Order

Once your order ships, you will receive a separate email notification with a tracking number. This number allows you to track the progress of your delivery on the carrier's website. You can also access your order tracking information by logging into your account on the Site (if you have one).

  1. Order Changes and Cancellations

We prioritize fulfilling orders promptly to ensure you receive your products as soon as possible. Therefore, changes or cancellations to orders may not always be possible once your order has been processed for shipment.

However, we understand circumstances may change. If you need to modify or cancel your order, please contact us as soon as possible at support@essencraft.com. We will do our best to accommodate your request if your order has not yet been processed for shipment.

      5. Risk of Loss

All products purchased on the Site are shipped using a shipment contract with a reputable carrier. This means that the risk of loss and title for the items pass to you upon our delivery of the package to the carrier.

     6. Damaged or Lost Packages

  • Damaged Packages: In the unfortunate event that you receive a damaged package, please refuse delivery from the carrier and immediately contact us at support@essencraft.com. Please note any visible damage to the packaging on the delivery receipt when refusing the package. This will help us process your claim efficiently.
  • Lost Packages (continued): If your package is marked as delivered but you have not received it, please contact us within 15 days of the estimated delivery date. We will work with the carrier to investigate the issue and locate your package. If the package cannot be located, we will offer you a replacement or a full refund, depending on your preference.

       7. Updates to this Policy

           We may update this Shipping Policy from time to time to reflect changes               in our shipping practices, carrier services, or legal requirements. We will                 post the updated Policy on the Site and encourage you to review it                         periodically for any changes.

      8. Contact Us

If you have any questions about this Shipping Policy, the shipping process, or your order status, please don't hesitate to contact us at support@essencraft.com. Our customer service representatives are happy to assist you.